Refund policy

1.Returns:

We have a 14-day return policy from the date of order delivery.

To start a return, you can contact us at Founder@majlis-eg.com or WhatsApp +2015522 86808.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase and to send images or video of the product itself to be able to start the return process.

Please note that images or video of the product should be sent from all angles before initiating the return process and then returns will need to be sent to the address agreed by email.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at Founder@majlis-eg.com or WhatsApp +201552286808 . 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items 

Unfortunately, we cannot accept returns on final sale items or gift cards.

2. Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at Founder@majlis-eg.com.